Message: Everything started fine. New apartment, repair, and, naturally, I wanted a good climate during his lifetime. Digging in the newspapers and make a few calls, made sure that the price of a good technique about the same, but that's the cost of installation is quite different. In numbers, this difference ranged from 20% of equipment cost (about $ 300) to, quote: "... installation is free and is included in the cost of equipment ..." And here's what I caught ... Like many, I figured that the air conditioner refers to household appliances and its connection is not anything complex. A large sum of money taken is not the case, threatening that otherwise would deprive the warranty. And this despite the fact that "cheap" companies also give a guarantee. True, put conditioner for free, I got scared and chose the middle - the one company where the installation in terms of cu was 50 units. Come some guys are gouging the walls, so I had my maintenance staff on new plaster and wallpaper glue. But most importantly, that these figures made me think of them as connected to the electric power supply, to take the drainage, which hang outside blocks, although I need to know only one thing - how much should I pay! As a result, lost a full two days, deciding this unfortunate problem by installing air-conditioners. However, after that I began to understand the installation is not worse than average adjuster, so that I can tell you many of the subtleties that you missed, as I do. However, in this my tribulations were not over. In September, during the Indian summer, one of my air conditioning stopped working. Naturally, I began to call for a firm that I install it and give guarantees, but after two days of searching have understood that it is unlikely to ever find. Then I turned to firms that offer air conditioners of the same brand to find any service center. Alas. In large firms, of course, happy to have been willing to fix my air conditioner, but only for money. This is where me and explained that the percentage of defective air conditioners good grades is negligible, but a bad installation can ruin even a very high quality conditioner. I've got nowhere to go and had to pay money. My savings in general, I went into the additional $ 350 relative prices, which I offered with "expensive", as I then thought, assembly. Before the repair I was prepared to the same mayhem as the installation, and was pleasantly surprised that I had only to show where my switch box, a broom and where you can wash your hands. Everything! And during the repair, I still got the advice, how to exploit this technique to failure is not repeated. Sergei Stepanovich, Nizhny Novgorod specialist Comment: This letter concerns a number of topical issues relating to interaction between the customer and HVAC Installer. We asked to comment on this story of two directors both famous companies. Indeed, in recent years in our country, a large number of seasonal businesses engaged in direct cheating customers. These organizations are not able to provide high quality installation, at least due to the fact that not all possess the necessary professional tools. Firstly, this drill, capable of one-pass drill diameter of 3 4 cm and a depth of 0.7 meters. If the installers come with feeble drill, they will have to chisel chisel and hammer, sprawling rug. Apparently, this happened Sergei Stepanovich. The second punch is needed for drilling mounting holes. Secondly, you need cutters, scouring and milling for the proper preparation of the edge of copper tubing through which combine indoor and outdoor air conditioner unit. If the edge is bad, the air conditioner will last 1-3 years, although it may work for 10-12 years! And if you see in the hands of the installers hacksaw, chase them in the neck. If the chips fall into the refrigerant circuit, replacement of equipment guaranteed! Third, the required bending. As the name implies, these devices are designed for flexible pipes. Of course, you can bend the thin copper pipe in a vise, pliers, and even their bare hands. But this approach inevitably arises, "accordion" or simply a change of circular cross section. It seems to be a trifle, but it leads to serious disruption of the system. Air conditioner will work, but is the situation of power will not. As a result, will have to change the pipe, which would entail new repair and honest expenses. Fourth, it is necessary Manometric station, filling freon cylinder, gas analyzer, and vacuuming pump. After all, before you run the air conditioner must be very good to clean the system from moisture and air. If you do not, they come into contact with the Freon, and the result will be the most that neither is sad. The system will not provide adequate cooling, and then all will fail. The same will happen with poor quality soldering or nedozapravke Freon. The pressure in the refrigeration circuit should be strictly defined! In addition, you just need locksmith tools, but very good quality. As well as brand fasteners: anchors, special bolts, high quality brackets, and sometimes even chemical compounds. All this extra money, but already there were cases fall outside of blocks, and it's 35-80 kg liveweight. God forbid, but if what the consequences would have to clear up the mess for you. Of course, that the whole instrument and consumables are a lot of money, usually 3500-4000 dollars per team. It is clear that shabashniks kind of money. A solid company is forced to keep the high cost of installation to compensate for the depreciation of tools and possible costs for warranty repairs. Not to mention the wages of skilled installers and their learning. For this reason, a good installation simply can not be cheap. Here is another authoritative opinion: The proverb is "ready sleigh in summer, and the cart in the winter" genuinely Russian. But, looking at many of our countrymen, you begin to doubt it strongly. At least with respect to other people's air conditioners operating principle: "While the thunder did not break out, the peasant will not cross." Russian consumer persists in ignoring all the offers to purchase the air conditioner (or the preparation is already available), while on the street will not be at least 35 degrees of heat. This is where it starts and that something terrible! Crowds of crazed by the heat of citizens are beginning to cut off the telephone air conditioning companies. And people are demanding that the air conditioning was installed, repaired, cleaned (if time is not clean, it is now, usually just tinker), today, tonight, or at least tomorrow morning. Clearly, in such circumstances, all professional firms hopelessly loaded and skilled installation and maintenance crews, "painted" by a week. But buyers do not want to wait another day, and so are any tricks: persuasion, threats and even links to dating, that is, "blat". Just like in the old "good" times. - "Hello, I'm from Ivan Ivanovich, he told me you are very encouraged and said that you can help. No, I beg of you to solve the problem tomorrow." Why, he's promised me. No, no, certainly qualitatively "And well if there is an opportunity to help, but the season only "criminals" refers clients to the firm so much that cater for all is simply impossible. For the sake of improvident citizens air conditioner starts selling all and sundry: shops, markets, builders, and just nimble mediators. But air conditioning is not enough to sell, it needs to mount. It was then, like flies to honey, in Nizhny Novgorod shabashniki flock from around the region. Activated and Nizhny Novgorod "e-me-what-are-ya-nadelalschiki. Go out drinking bouts, take vacations, wipe their simple tool, and now ready to "assembling" teams for shops, market stalls and seasonal businesses. And never mind that such organizations do not have a permanent staff of qualified professionals and do not have expensive professional tools. After his Majesty client does not want to wait a day - he's hot, he can not sleep at night. Therefore, all to fight the heat! The result of such shturmovschiny placheven. Half the city already dotted with poorly mounted, current air conditioning. A significant part of the equipment installed shabashniks breaks down in winter, and even at the first high load in summer. Problems, grievances, claims, and a new round of calls with a request to repair, reinstall and refill. Urgently today, or even better right now. However, the maintenance crews - is the most qualified and expensive personnel, but because he was in an even larger deficit. Contain at a proper level of service center - it's "fun" is not available for each firm. Repair did not close shabashniks, they do such work are usually not taken. But to the air conditioner broke down in March, April or so at least in May, it was necessary to carry out preventive maintenance. Ideally, it should make a professional team, but if such an opportunity you do not have, something you can do yourself. Before you first run the air conditioner after the winter, the heat exchanger of the outdoor unit should be cleaned. This should be done very carefully so as not to damage his finest album. Then do the same procedure with the filter of the indoor unit, which are well advised to clean once a week. After completion of wet cleaning the air conditioner on low power and attentively listen to the sound, which publishes the external unit. If any extraneous noise, bounce, tinkling, humming or strained silence call the professionals. If something is wrong, will resolve itself, it is not! But a small problem easily turns into a big breakdown. If all is well, check out how cool the indoor unit. At the outlet of the air should be 9-12 degrees cooler than the room. Do not rely on feeling his hands - they are very deceptive. If any doubt turn off the air conditioner and call a professional master. However, in practice all of these recommendations are rarely implemented. Therefore, the improvident bustler and sit around coolness. No one to fix the air conditioner that was installed in a hurry. And the good thing when it comes to inexpensive repair. After all, with damage to the compressor repair price comparable to the cost of the air conditioner. If you do not want problems with HVAC equipment, refer only to the professionals. Yes, it's a bit expensive (though not always), but this is the best guarantee of trouble and wasted money. If you want to get real savings, buy the unit in January or February. In winter you can count on some discounts, and certainly the best installers. And if the apartment is renovated, air-conditioning is better to put before the finish interior trim, but in any case it is done in April or May. That is up to the heat. And even if you did not care about buying a pre-conditioners and faint from the heat, still hold themselves against haste. Do not ask the seller to mount faster than it can offer, and so he is trying very hard to help you. Do not threaten care in another firm, "which will do okay." Remember that good installers in the season often painted a few days ahead for all companies. If you do not want you to have sent a random team, be patient for 2-3 days, and you will avoid many problems. Buying air conditioner, be sure to note the specialization you have chosen the company and its duration on the market. Professional organization engaged in air-conditioned year-round, summer and winter, contains several of his own teams, and if they are attracted to the season more employees, and only a few well-equipped tool for professionals, not cooperating with the first season. A single word about the large and often well-known firms specializing in mass merchandisers inexpensive "people's" air conditioning. Naturally, the bulk of their turnover they do in the summer, in the heat. Trying to expand its assembly capacity, they often do not pay enough attention to the selection of seasonal crews. Of course, then, after the seasonal frenzy, they fix their mistakes under warranty, but as they say in Odessa, you need this? Especially because not all can be repaired. So beware - under the guise of well-known firms sometimes can not get very good service. Before you lay out money for air-conditioning, pay attention to the actions of the seller-adviser. He should visit the premises in good faith to make all necessary calculations, and only then pick up your equipment. From his professionalism is not only your wallet but also your health and relationships with neighbors (acting as a tractor air conditioning is unlikely to improve them!). Practice shows that sellers are ordinary household appliance stores, sales of all involved in a row, unable to correctly pick up the technique. Even with a good installation and good repair of equipment the customer is often dissatisfied with the result. Not by chance the largest trading houses Nizhny Novgorod, an air conditioner in their stores, yet was brought to this work, a separate staff that winter and worked on the profile, rather than being transferred to the sale of televisions. As you can see, the criteria are very few and very vague, and therefore extremely difficult to select and issue price is quite high. Moreover, the availability of licenses and certificates do not give an absolute guarantee, because in this new area of ??our regulatory authorities are not yet able to properly assess the level of the firm. Big name gives, of course, confident, but not always protect against the hack-work during the peak season. Under these conditions, a good guide can serve as your membership vending company in professional associations, such as APIC (Association of Climate Industry Enterprises). Membership in the Association requires the firm to closely monitor the work of their assembly services, never compromising his professional reputation for the sake of seasonal income. Yes, and the Association itself is a consumer good guarantee for the quality of its member firms, since through it professionally and fairly be resolved any disputed issues.
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